Questions? Call us at 727.204.5108
30 day satisfaction guarantee
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Thanks for visiting us at AquaFilters Online.com! We are committed to providing you with a safe, hassle-free shopping experience and absolutely guarantee your satisfaction. After more than 24 years of designing and installing systems in homes and businesses in the Tampa Bay area, we have selected an assortment of high-quality water filtration products from some of the most trusted and respected manufacturers based here in the United States, and make them available to you at the lowest possible price. We specialize in drinking water systems because of the deteriorating condition of our public water supplies and the vital role that pure water plays in maintaining optimum health. In addition, our corporate philosophy extends to practicing “green” eco-sensitive policies such as reducing the tons of plastic water bottles that end up in landfills, along with reducing the carbon emissions and oil consumption used in both of the manufacture and distribution of bottled water.

As you review the water purification options we have for you on our site, please keep in mind that it makes good financial sense…in addition to ecological sense…to purify your own drinking water. Bottled water is not only inconvenient…it’s very expensive. Our drinking water systems purify your tap water for between 2 cents to 6 cents per gallon, saving you time and money every day and encouraging your family to drink the proper amounts of water and to use it in making coffee, tea, cooking, etc.

And of special concern to all of us here at AquaFilters Online are the thousands of children that are afflicted with cancer…many at an age that just doesn’t seem fair. This sobering fact, along with our company founders own personal battle with cancer, is why we have selected the St Jude Children’s Research hospital as our corporate charity. We proudly donate 5% of all replacement filter sales to this wonderful organization…and truly appreciate your patronage in support of this effort.

Price Guarantee

We work hard to ensure that each of our water purification systems is offered to you at the lowest price of any authorized internet reseller. Accordingly, we are pleased to offer you our PRICE MATCH GUARANTEE. While it’s unlikely that you will find a better price on the internet for the identical item, we promise to match that price AND give you 10% off your first replacement filter order. That’s how confident we are of our low prices! Simply send an email to sales@aquafiltersonline.com and provide us with the website address of the lower price and we will match it to your order and provide you with the 10% discount coupon to be included in your shipment (10% discount coupon is good for only the first scheduled filter(s) replacement and may not be combined into volume filter orders). Shop with confidence today!

Authorized Online Reseller

AquaFilters Online.com is an authorized internet distributor for the products featured on this website and we comply with all of the manufacturers business policies including the handling of all warranty issues.

Address & Phone

AquaFilters Online, Inc. is a corporation organized under the laws of the State of Florida. Our corporate address is:

AquaFilters Online, Inc.
1334 Sunset Court
Tarpon Springs, FL 34689

While it is generally more expedient to contact us via email at support@aquafiltersonline.com please feel free to correspond to us via mail at the address above or by telephone at the following number:

Telephone: 727.204.5108

FAX: 727.937.1032

Hours of Operation:
Monday – Friday 10:00AM EST – 6:00PM EST


Sales Tax

Sales Tax is collected only for those orders shipped within the State of Florida.

Shipping

All orders are processed in real time and generally will ship within 24 to 48 hours. Items that may be out of stock or that otherwise will not ship within 72 hours will generate an email to you and inform you of the shipping status. WE WILL NOT CHARGE YOUR CREDIT CARD UNTIL THE ACTUAL DAY OF SHIPMENT.

We use UPS (United Parcel Service) for all shipments in the United States, Canada and abroad. Upon acceptance of your order and confirmation of your shipment, you will receive an email confirmation which will include the UPS Tracking Number. Please use the Tracking Number to track your shipment via the UPS website at www.ups.com.

When you check out from your shopping cart, you will be offered the choice of which UPS service you desire. Choices include: • Regular UPS Ground Service • UPS Next Day Air Service • UPS 2nd Day Air Service The shipping charges will calculate and be displayed at the end of the checkout process.

From time to time, we may offer FREE UPS Ground shipping on certain items as part of a special promotion. Please keep in mind that any free shipping that may be offered is only for UPS Ground Service, and is only applicable to shipments to the continental United States (48 contiguous states).

Please note that we can only ship to physical street addresses and NOT to a P.O. Box. Also, shipments that are refused will be charged the freight charges both ways.

30 Day Satisfaction Guarantee

In the unlikely event that you are not completely satisfied with a product purchased at AquaFilters Online.com, simply return it UNUSED in the original package within 30 days of purchase for a full credit or refund, less original shipping. For health reasons, we are unable to accept returns of water purifiers that have been installed or otherwise used - no exceptions will be granted. Filters than have been unwrapped from their protective packaging are considered used. For all returns, it is important that you contact us in advance for a return merchandise authorization number (RMA) and return address which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RMA. AquaFilters Online.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following arrival of your return at our warehouse.

Defective Products

If the product becomes defective within the first 30 days, we will issue a full refund including shipping charges, or an immediate replacement according to your preference. Product defects that occur after 30 days, but within the warranty period, will receive a free replacement. We always pay the shipping charges on warranty claims. Simply send us an e-mail with your request. We will issue a return merchandise authorization (RMA) number by return e-mail.

Return Policy

All returns must be accompanied with a return merchandise authorization (RMA) number. You can easily obtain this RMA number by contacting us via email as described below. Any returns received without a proper RMA number shall be refused. We suggest that you insure the item(s) in your return as we cannot be responsible for lost or misdirected items shipped back to us.

For prompt service on any refund or warranty issue, please send and email to support@aquafiltersonline.com and include the following information:
    • Your name, address and telephone number
    • Description of the product
    • Please describe the problem only if a warranty issue
    • Specify if you would like a refund or product exchange
We appreciate the opportunity to serve you with the finest products available and promise you an excellent shopping and ownership experience!
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Copyright 2008 AquaFilters Online, Inc. All rights reserved.
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Each of our systems is carefully selected to deliver the highest quality performance and provide many years of the purest and best-tasting water for you and your family. Since water is the essence of all life, healthy living begins with consuming adequate amounts of water for proper hydration…and water that is essentially free of potentially harmful contaminants. Just select the category above that suits your preferences, and we will promise you not only outstanding products at the lowest possible price…but also a shopping experience that makes you feel good and guarantees your satisfaction!