We work hard to ensure that each of our water purification systems is offered to you at the lowest price of any authorized internet reseller. Accordingly, we are pleased to offer you our PRICE MATCH GUARANTEE. While it’s unlikely that you will find a better price on the internet for the identical item, we promise to match that price AND give you 10% off your first replacement filter order. That’s how confident we are of our low prices! Simply send an email to sales@aquafiltersonline.com and provide us with the website address of the lower price and we will match it to your order and provide you with the 10% discount coupon to be included in your shipment (10% discount coupon is good for only the first scheduled filter(s) replacement and may not be combined into volume filter orders). Shop with confidence today!
AquaFilters Online.com is an authorized internet distributor for the products featured on this website and we comply with all of the manufacturers business policies including the handling of all warranty issues.
AquaFilters Online, Inc. is a corporation organized under the laws of the State of Florida. Our corporate address is:
AquaFilters Online, Inc.
While it is generally more expedient to contact us via email at support@aquafiltersonline.com please feel free to correspond to us via mail at the address above or by telephone at the following number:
Sales TaxSales Tax is collected only for those orders shipped within the State of Florida.
ShippingAll orders are processed in real time and generally will ship within 24 to 48 hours. Items that may be out of stock or that otherwise will not ship within 72 hours will generate an email to you and inform you of the shipping status. WE WILL NOT CHARGE YOUR CREDIT CARD UNTIL THE ACTUAL DAY OF SHIPMENT.
We use UPS (United Parcel Service) for all shipments in the United States, Canada and abroad. Upon acceptance of your order and confirmation of your shipment, you will receive an email confirmation which will include the UPS Tracking Number. Please use the Tracking Number to track your shipment via the UPS website at www.ups.com.
When you check out from your shopping cart, you will be offered the choice of which UPS service you desire. Choices include:
• Regular UPS Ground Service
• UPS Next Day Air Service
• UPS 2nd Day Air Service
The shipping charges will calculate and be displayed at the end of the checkout process.
From time to time, we may offer FREE UPS Ground shipping on certain items as part of a special promotion. Please keep in mind that any free shipping that may be offered is only for UPS Ground Service, and is only applicable to shipments to the continental United States (48 contiguous states).
Please note that we can only ship to physical street addresses and NOT to a P.O. Box. Also, shipments that are refused will be charged the freight charges both ways.
30 Day Satisfaction GuaranteeIn the unlikely event that you are not completely satisfied with a product purchased at AquaFilters Online.com, simply return it UNUSED in the original package within 30 days of purchase for a full credit or refund, less original shipping.
For health reasons, we are unable to accept returns of water purifiers that have been installed or otherwise used - no exceptions will be granted. Filters than have been unwrapped from their protective packaging are considered used.
For all returns, it is important that you contact us in advance for a return merchandise authorization number (RMA) and return address which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RMA. AquaFilters Online.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following arrival of your return at our warehouse.
Defective ProductsIf the product becomes defective within the first 30 days, we will issue a full refund including shipping charges, or an immediate replacement according to your preference. Product defects that occur after 30 days, but within the warranty period, will receive a free replacement. We always pay the shipping charges on warranty claims.
Simply send us an e-mail with your request. We will issue a return merchandise authorization (RMA) number by return e-mail.
Return PolicyAll returns must be accompanied with a return merchandise authorization (RMA) number. You can easily obtain this RMA number by contacting us via email as described below. Any returns received without a proper RMA number shall be refused. We suggest that you insure the item(s) in your return as we cannot be responsible for lost or misdirected items shipped back to us.
For prompt service on any refund or warranty issue, please send and email to
support@aquafiltersonline.com and include the following information:
• Your name, address and telephone number
• Description of the product
• Please describe the problem only if a warranty issue
• Specify if you would like a refund or product exchange
We appreciate the opportunity to serve you with the finest products available and promise you an excellent shopping and ownership experience!