At AquaFilters Online, we realize that providing you with the best products at the lowest price is only part of the solution. Because of our extensive background as a custom installation company providing turn-key systems and solutions for several thousand homeowners in the Tampa Bay area, we are well attuned to the meaning of “service after the sale”. Should the need ever arise, we are ready to assist you with advice, replacement parts and both warranty and non-warranty issues. Below is a recap of our standard operating practices designed to efficiently address any of your problems or concerns:
30 Day Satisfaction Guarantee
In the unlikely event that you are not completely satisfied with a product purchased at AquaFilters Online.com, simply return it UNUSED in the original package within 30 days of purchase for a full credit or refund, less original shipping. For health reasons, we are unable to accept returns of water purifiers that have been installed or otherwise used - no exceptions will be granted. Filters than have been unwrapped from their protective packaging are considered used. For all returns, it is important that you contact us in advance for a return merchandise authorization number (RMA) and return address which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RMA. AquaFilters Online.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following arrival of your return at our warehouse.
Defective Products
If the product becomes defective within the first 30 days, we will issue a full refund including shipping charges, or an immediate replacement according to your preference. Product defects that occur after 30 days, but within the warranty period, will receive a free replacement. We always pay the shipping charges on warranty claims. Simply send us an e-mail with your request. We will issue a return merchandise authorization (RMA) number by return e-mail.
Return Policy
All returns must be accompanied with a return merchandise authorization (RMA) number. You can easily obtain this RMA number by contacting us via email as described below. Any returns received without a proper RMA number shall be refused. We suggest that you insure the item(s) in your return as we cannot be responsible for lost or misdirected items shipped back to us.
For prompt service on any refund or warranty issue, please send and email to support@aquafiltersonline.com and include the following information:
30 Day Satisfaction Guarantee
In the unlikely event that you are not completely satisfied with a product purchased at AquaFilters Online.com, simply return it UNUSED in the original package within 30 days of purchase for a full credit or refund, less original shipping. For health reasons, we are unable to accept returns of water purifiers that have been installed or otherwise used - no exceptions will be granted. Filters than have been unwrapped from their protective packaging are considered used. For all returns, it is important that you contact us in advance for a return merchandise authorization number (RMA) and return address which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RMA. AquaFilters Online.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following arrival of your return at our warehouse.
Defective Products
If the product becomes defective within the first 30 days, we will issue a full refund including shipping charges, or an immediate replacement according to your preference. Product defects that occur after 30 days, but within the warranty period, will receive a free replacement. We always pay the shipping charges on warranty claims. Simply send us an e-mail with your request. We will issue a return merchandise authorization (RMA) number by return e-mail.
Return Policy
All returns must be accompanied with a return merchandise authorization (RMA) number. You can easily obtain this RMA number by contacting us via email as described below. Any returns received without a proper RMA number shall be refused. We suggest that you insure the item(s) in your return as we cannot be responsible for lost or misdirected items shipped back to us.
For prompt service on any refund or warranty issue, please send and email to support@aquafiltersonline.com and include the following information:
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• Your name, address and telephone number
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• Description of the product
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• Please describe the problem only if a warranty issue
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• Specify if you would like a refund or product exchange
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Each of our systems is carefully selected to deliver the highest quality performance and provide many years of the purest and best-tasting water for you and your family. Since water is the essence of all life, healthy living begins with consuming adequate amounts of water for proper hydration…and water that is essentially free of potentially harmful contaminants. Just select the category above that suits your preferences, and we will promise you not only outstanding products at the lowest possible price…but also a shopping experience that makes you feel good and guarantees your satisfaction!